Privacy policy

Who we are

Morvillo is operated by CHENVELO GLOBAL ELECTRONIC TECHNOLOGY LIMITED, a company registered in Hong Kong. This policy explains how we collect, use, disclose, and protect personal information when you visit shopmorvillo.com, place an order, contact support, or use our chat features.

Information we collect

We may collect contact details, billing and delivery information, order and return history, support messages, chat messages, product preferences, device and browser information, IP address, cookie identifiers, and information required to prevent fraud or comply with law. Payment card details are processed by Shopify and the payment providers shown at checkout; Morvillo does not receive or store complete card numbers.

How we use information

We use information to operate the store, process payments, route orders to U.S.-based suppliers, arrange delivery, provide tracking, handle returns and customer support, personalize product guidance, maintain security, prevent fraud, measure store performance, improve our services, and meet legal, tax, and accounting obligations.

Shopify and service providers

Our store is hosted by Shopify. Shopify processes customer and device data to provide checkout, hosting, analytics, Shop, Shopify Inbox, fraud prevention, and related commerce services. We may also share the minimum information needed with payment providers, U.S.-based fulfillment suppliers, carriers, customer-support providers, analytics providers, and professional advisers. These providers may process information in countries other than your own.

AI-assisted chat

Our storefront may use Shopify Inbox and Shopify-powered AI to answer product, shipping, and policy questions. Chat responses can be automated and may not always be accurate. Do not submit full payment card numbers, passwords, government identifiers, medical details, or other highly sensitive information through chat. Order-specific assistance may require an order number and the email address used at checkout.

Cookies and marketing

We and our service providers may use cookies or similar technologies to remember preferences, keep the store secure, understand traffic, and measure advertising. Where required, you can manage consent through the privacy choices presented on the site or through your browser. Marketing messages are sent only where permitted, and you can unsubscribe using the link in the message.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including fulfillment, returns, dispute handling, fraud prevention, and legal or accounting requirements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request, and lawful exceptions may apply.

International processing

Because the store operator is in Hong Kong and retail fulfillment partners are in the United States, information may be processed in Hong Kong, the United States, Canada, and other locations where Shopify or our service providers operate. We use service providers and contractual arrangements intended to protect information as required by applicable law.

Children

Our store is intended for adults purchasing pet products. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child provided information may contact us to request review or deletion.

Contact and updates

Questions or privacy requests can be submitted through our contact page or by email to support@shopmorvillo.com. We may update this policy when our services or legal obligations change. The latest version posted here applies from its stated update date.