Refund policy

REFUND POLICY

Last updated: June 2026

RETURN AND REFUND TERMS

We want you to be satisfied with your purchase. If your item arrives damaged, defective, incorrect, or if you would like to request a return, please contact our support team within 30 days of delivery.

All return, refund, replacement, and exchange requests are reviewed according to the conditions below.

HOW TO REQUEST A REFUND OR REPLACEMENT

To request a refund, replacement, or exchange, please contact us within 30 days of delivery.

Email: support@shopmorvillo.com

Please include:

  • Your order number
  • The email address used for the order
  • A brief description of the issue
  • Clear photos or videos if the item is damaged, defective, or incorrect

Please do not return any item before contacting us. If a return is required, we will provide return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label.

After reviewing your request, we may offer one of the following solutions:

  • Replacement
  • Refund
  • Store credit
  • Other appropriate resolution

In some cases, we may resolve damaged, defective, or incorrect item claims without requiring the item to be returned.

NOT SATISFIED WITH YOUR ORDER

If you are not satisfied with your purchase, please contact us within 30 days of delivery.

We will review your request and may offer a refund, replacement, exchange, or other appropriate solution depending on the circumstances.

In some cases, the item may need to be returned before a refund is issued.

RETURN ELIGIBILITY

To be eligible for a return, items should generally be:

  • In original condition
  • Unused or lightly inspected only
  • Not damaged by misuse or improper care
  • Returned with original packaging when available
  • Returned only after receiving return instructions from our support team

We reserve the right to decline refund, replacement, or exchange requests if the product has been damaged due to misuse, neglect, improper use, unauthorized modification, accidental damage, or normal wear and tear.

NON-REFUNDABLE OR LIMITED-REFUND ITEMS

The following may not be eligible for a refund:

  • Products damaged due to misuse, neglect, or improper use
  • Products with normal wear and tear
  • Items returned without prior approval
  • Items that are used, damaged, missing parts, or not in original condition due to reasons not caused by our store
  • Personal care, hygiene, or intimate-use items that have been opened or used
  • Custom, personalized, clearance, or final-sale items, unless damaged, defective, or incorrect
  • Gift cards or digital products, where applicable

RETURN SHIPPING

If the issue is caused by a damaged, defective, or incorrect product, we will review the case and provide an appropriate solution.

For returns requested due to personal preference, incorrect selection, or change of mind, return shipping costs may be the responsibility of the customer.

Return instructions will be provided after your request is reviewed. Please do not send products back without contacting us first.

REFUND PROCESSING

Once your refund request is approved, the refund will be processed to the original payment method.

Approved refunds are usually processed within 5–7 business days. Your bank, card provider, or payment processor may take an additional 3–10 business days to post the refund to your account.

EXCHANGES

If you would like to exchange your item, please contact us first.

If there is a price difference, the difference may be charged or refunded accordingly.

LOST OR DELAYED ORDERS

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will help check the shipment status and provide assistance based on the tracking information.

LATE OR MISSING REFUNDS

If you have not received your refund after it has been approved:

  • Check your bank account again
  • Contact your card issuer or payment provider
  • Allow additional processing time depending on your bank

If you still have not received your refund, please contact us.

BULK ORDERS

Refund, replacement, and exchange terms for bulk orders may vary depending on the order size and circumstances. Please contact us directly for assistance.

A NOTE ON CHARGEBACKS

We kindly encourage customers to contact us before initiating a chargeback. Our support team is committed to resolving issues quickly and fairly.

CONTACT

If you have any questions about refunds, returns, or replacements, please contact us at:

Email: support@shopmorvillo.com

Response time: We usually respond within 24–48 hours on business days.