Refund policy

Returns and Refunds

Last updated: August 14, 2026

Morvillo is operated by CHENVELO GLOBAL ELECTRONIC TECHNOLOGY LIMITED, a Hong Kong company. Our launch catalog is fulfilled by vetted third-party suppliers that dispatch from U.S.-based warehouses.

14-day return request window

You may request a return for an eligible item within 14 calendar days after confirmed delivery. Email support@shopmorvillo.com before sending anything back and include your order number and the email address used at checkout.

Return eligibility

Eligible items must normally be unused, unwashed, free of pet hair, odors, stains, wear, or damage, and returned with their original packaging, instructions, accessories, labels, and proof of purchase. Products must be suitable for resale unless they arrived damaged, defective, or incorrect.

Items that cannot be returned

Final-sale items, gift cards, personalized goods, and opened hygiene-sensitive goods are not returnable where marked, except when required by applicable law or when the product arrived damaged, defective, or incorrect.

Return authorization and address

Because products are fulfilled by different U.S.-based suppliers, the correct return address and instructions can vary by item. After reviewing your request, we will provide authorization and the correct return destination when the item is eligible. Do not send a return to our Hong Kong company address or to an address printed on a parcel unless our support team confirms it in writing.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping and should use a trackable service. Original shipping charges, if any, are not refundable. If an item is confirmed damaged, defective, or incorrect, Morvillo will coordinate an appropriate remedy and cover reasonable return shipping when a return is required.

Damaged, defective, or incorrect items

Contact us promptly, ideally within 48 hours of delivery, with your order number and clear photos of the item, packaging, shipping label, and issue. Keep all packaging until the claim is resolved. Do not discard or ship the item until instructions are provided.

Cancellations

We will try to cancel an order if your request arrives before supplier processing begins. Once an order is processing or has shipped, cancellation cannot be guaranteed and the standard return process may apply.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a supplier-approved claim is completed. We normally submit an approved refund within 5 business days. Your bank or payment provider may require an additional 5-10 business days to display the credit.

Contact

Email support@shopmorvillo.com. Nothing in this policy limits any non-waivable consumer rights that apply to your purchase.