Shipping policy

Shipping Policy

Last updated: August 14, 2026

Morvillo is operated by CHENVELO GLOBAL ELECTRONIC TECHNOLOGY LIMITED, a Hong Kong company. Our launch catalog is fulfilled by vetted third-party suppliers that dispatch from U.S.-based warehouses.

Where we currently ship

During our U.S. launch phase, Morvillo ships to the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes where a carrier cannot deliver, or international destinations.

Shipping cost

Standard tracked shipping is $8.99 for orders below $89. Orders with a merchandise subtotal of $89 or more, after discounts and before taxes, qualify for free standard tracked shipping. The applicable rate is shown before payment at checkout.

Processing and delivery estimates

Most suppliers require 2-5 business days to process an order before carrier pickup. Our estimated total delivery window is normally 5-12 business days after an order is placed. This is an estimate, not a guarantee. Weekends, holidays, severe weather, carrier congestion, remote addresses, inventory changes, or address verification can extend delivery time.

Tracking and split shipments

Tracking is emailed to the address used at checkout after the supplier and carrier make it available. A multi-item order can arrive in separate packages, on different dates, with separate tracking numbers.

Address changes

Please review the shipping address before paying. Email support@shopmorvillo.com immediately if an address needs correction. Once a supplier begins processing or a carrier receives the parcel, we cannot guarantee an address change or shipment interception.

Missing, damaged, or incorrect deliveries

If tracking shows delivery but the parcel cannot be found, first check the delivery area, household members, neighbors, and the carrier. Then contact us with your order number. For a damaged or incorrect item, contact us promptly, ideally within 48 hours of delivery, and include clear photos of the item, packaging, shipping label, and visible damage.

Contact

Email support@shopmorvillo.com and include your order number. Do not send a return to our Hong Kong company address or to an address printed on a parcel without receiving return authorization first.