Shipping policy
SHIPPING POLICY
Last updated: June 2026
PROCESSING TIME
Orders are typically processed within 2–5 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, promotional periods, product launches, or high-volume order periods, processing times may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
SHIPPING RATES
United States
We offer standard U.S. shipping for $3.99 on orders under $35 USD.
U.S. orders of $35 USD or more qualify for free standard shipping.
The free shipping threshold applies to the order subtotal before shipping, taxes, duties, or other fees.
International Shipping
For destinations outside the United States, shipping rates and available delivery options may vary and will be shown at checkout based on your destination, order details, and available carrier options.
Typical international shipping rates may range from $4.99 to $9.99 depending on destination and order details.
Express shipping may be available at checkout depending on your destination, product availability, and carrier availability.
Please note that shipping rates, free shipping thresholds, promotions, and available delivery options may change at any time without notice.
ESTIMATED DELIVERY TIME
Estimated U.S. delivery time is typically 20–30 business days after the order has been processed and shipped.
Estimated international delivery time is typically 20–35 business days after the order has been processed and shipped.
Delivery times may vary depending on the destination, product availability, customs clearance, carrier conditions, local delivery conditions, and seasonal demand.
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to customs inspections, weather conditions, holidays, high-volume shipping periods, incorrect shipping information, carrier delays, failed delivery attempts, or other factors outside of our control.
ORDER FULFILLMENT
Orders may be fulfilled through our trusted suppliers, fulfillment partners, warehouses, and logistics providers.
Depending on product availability, warehouse location, supplier processing time, and logistics arrangements, items in the same order may ship separately and may arrive in separate packages.
Orders are shipped via available domestic or international logistics carriers and delivered by local last-mile carriers in the destination country or region.
TRACKING
Once your order has shipped, you will receive a tracking number by email when tracking is available.
Please allow 3–5 business days for tracking updates to appear after shipment.
In some cases, tracking information may take longer to update due to carrier processing times, customs clearance, or local delivery scans.
If your tracking number does not update immediately, this does not necessarily mean your package is lost.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, local taxes, brokerage fees, or other fees depending on the destination country and local regulations.
Any applicable customs duties, import taxes, local taxes, brokerage fees, or other fees are the responsibility of the customer.
We are not responsible for delays caused by customs processing, customs inspections, or unpaid customs or import fees.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate before placing your order.
Customers are responsible for providing the correct shipping name, address, apartment or unit number, city, state or province, postal code, country, phone number, and email address.
We are not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept delivery, unpaid customs fees, or failure to collect the package, additional shipping, return, handling, or reshipping fees may apply.
LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery window, please contact us with your order number.
Email: support@shopmorvillo.com
We will assist you in checking the shipment status with the carrier or logistics provider.
Please note that delivery delays may occur during holidays, severe weather, customs processing, high-volume shipping periods, or other events outside of our control.
DAMAGED ITEMS
If your item arrives damaged, please contact us within 48 hours of delivery.
Email: support@shopmorvillo.com
Please include:
Your order number
The email address used for the order
Clear photos or videos of the damaged item
Clear photos of the packaging and shipping label
After review, we may provide a replacement, refund, store credit, or other appropriate solution depending on the situation.
MISSING OR INCORRECT ITEMS
If your order arrives with missing or incorrect items, please contact us as soon as possible.
Email: support@shopmorvillo.com
Please include your order number, the email address used for the order, and clear photos of the items received and packaging.
After review, we will provide an appropriate solution.
MULTIPLE PACKAGES
Some orders may be shipped in multiple packages.
If you receive only part of your order, please check your email for additional tracking numbers. The remaining items may still be in transit.
If you are unsure, please contact us and we will help check the shipment status.
CONTACT
If you have any questions about shipping, delivery, tracking, or your order, please contact us at:
Email: support@shopmorvillo.com
Response Time: We usually respond within 24–48 hours on business days.